About The Position

The Sales Lead provides high-quality customer service while increasing conversion and retention, driving revenue, and building brand loyalty. The role develops new clients by engaging walk-in customers, creating excitement around products, sharing personalized fashion advice, and maintaining professionalism. The Sales Lead works with the store team, mentors teammates, supports store operations and sales strategies, and reports to store management. The position calls for a positive, outgoing, goal-oriented person who proactively engages customers, understands their needs, and uses product and fashion knowledge to support sales. Sales Leads contribute to an inclusive, cooperative team environment and adapt to a fast-paced retail setting. Duties also include client outreach and follow-up, maintaining store presentation and cleanliness, helping with stock and visual updates, supporting business analysis and KPI tracking, and completing point-of-sale and store opening and closing procedures. This is a seasonal retail position at the Garden State Plaza store in Paramus, New Jersey. The listed hourly pay range is $17.00–$20.00, with a base salary and monthly bonus based on budget achievement, store volume, and location.

Requirements

  • Eligibility to work in the United States for any employer.
  • High school graduate or equivalent.
  • Strong verbal and written communication skills.
  • Commitment, self-motivation, and a goal-oriented approach.
  • Problem-solving ability.
  • Ability to work a flexible schedule, including nights, holidays, and weekends.
  • Ability to lift more than 20 pounds and stand for long periods.
  • Ability to bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
  • Ability to work with a team to accomplish store goals and build connections with customers.

Nice To Haves

  • Preferred 1–2 years of experience in customer service and the contemporary retail industry.
  • Customer service and sales experience may affect compensation.

Responsibilities

  • Build genuine relationships with clients through thoughtful, consistent outreach.
  • Provide proactive, high-quality service and strive to exceed client expectations.
  • Capture customer information and follow up by phone or in writing, including about their shopping experience and product care inquiries.
  • Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
  • Use product knowledge and fashion expertise to support sales and inspire customers and teammates.
  • Collaborate with the team and mentor new teammates; provide training that may include cross-department functions.
  • Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
  • Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
  • Help maintain store visual standards and housekeeping.
  • Operate the POS system and perform email, opening, and closing procedures.
  • Maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, bathroom, stockroom, and other shared areas.
  • Complete daily cleaning tasks, including dusting, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing shared surfaces and equipment.
  • Support store management in delivering customer service, completing operations efficiently, implementing sales strategies, and meeting commercial goals.
  • Work a flexible schedule that may include nights, holidays, and weekends.

Benefits

  • Paid sick time
  • Referral bonus
  • Employee discount
  • Free uniform
  • Monthly bonus based on budget achievement, store volume, and location
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