STORE MANAGER | HOSPITALITY LEADER & TEAM BUILDER

FIVE LAKES COFFEE, INC.•Kendallville, IN

73d•$20 - $25•Onsite

About The Position

Five Lakes Coffee is looking for a Store Manager who wants meaningful responsibility. This is a people-building, floor-leading hospitality job with responsibility for the health of the complete coffee house. Five Lakes Coffee is a family-owned coffee company serving communities in Michigan and Indiana. Our LAKES values are to love and value people, act with integrity, keep it simple, exceed expectations, and show gratitude. Our work is faith-informed and grounded in stewardship, respect, meaningful work, and practical care for people. We care for the person in front of us whether the moment is easy or difficult. We expect dependable service for everyone and personal hospitality for the individual. That means noticing, listening, staying curious, and helping guests and team members feel valued without keeping score. You will build the team, work on the floor, lead busy periods, coach employees, solve staffing problems, protect standards, understand the basic numbers, and prepare the store for tomorrow instead of merely surviving today. We can teach coffee, recipes, and Five Lakes systems. We need a leader who already brings character, ownership, humility, urgency, hospitality, and the courage to coach people.

Requirements

Character
Ownership
Humility
Urgency
Hospitality
Courage to coach people
Ability to be kind and clear at the same time
Willingness to lead an active store, not sit in an office
Willingness to clean, stock, serve, make drinks, and work beside the team
Ability to stay calm and present when the store is busy or short-staffed
Willingness to take feedback, tell the truth, and follow through

Nice To Haves

Enjoy developing people
Mainly focus on coffee craft
Avoid difficult employee conversations
Want authority without responsibility for results
Need perfect staffing before you can lead
Believe store work is beneath a manager
Prefer doing everything yourself instead of developing other leaders

Responsibilities

Recruit, hire, train, recognize, coach, and develop dependable shift leaders.
See the whole store, set priorities, help where needed, and protect warmth during pressure.
Keep drinks accurate, the store clean, routines clear, and problems addressed.
Build useful schedules, use labor responsibly, reduce waste, and understand store results.
Treat guests and employees with dignity, tell the truth, show gratitude, and follow through.