Store Manager Unassigned

Walgreens•Hooksett, NH

8d•$27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee oversees store operations, shadows or assists the Store Manager, and completes an accelerated development track within the timeframe specified in the learning plan. The role includes classroom, online, and on-the-job training; assigned rotations and learning objectives; and completion of certifications required for the Store Manager role. The employee follows development plans, seeks ongoing feedback and professional growth, and demonstrates readiness and proficiency to the Regional Vice President. Pharmacy technician registration or licensure must be obtained when required by state law, and PTCB certification pursued when required by the state. The role develops proficiency in customer experience, store and pharmacy operations, business performance and planning, people management, and communications. Responsibilities include supporting customer-service improvements, merchandising, inventory management, asset protection, compliance, financial and performance analysis, team development, and community engagement. The employee must be willing to accept a Store Manager assignment if offered and to transfer to other Walgreens retail assets within the same hiring area. The current hourly pay range is $27.16 to $48.56. The offered rate depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The position remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

PTCB Certification.
Bachelor’s degree.
Managerial experience with another employer in a retail store or hospitality manager or assistant manager role, including people leadership, business management, and customer-facing experience.

Responsibilities

Learn Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy.
Complete the accelerated development track and certifications for the Store Manager role within the specified learning-plan timeframe.
Under the Store Manager’s direction, oversee store operations and support the Store Manager by shadowing or assisting throughout the learning journey.
Complete classroom, online, and on-the-job training; assigned rotations; and learning objectives, including time in other area stores as assigned.
Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate assignment readiness and learning proficiency to the Regional Vice President.
Monitor personal performance, pursue self-development, learn retail, pharmacy, and management practices, and implement compliance procedures and operating standards.
Learn the store’s computer, technology, and software systems; obtain pharmacy technician registration or licensure when required by state law and pursue PTCB certification when required by the state.
Greet and assist customers and patients, resolve complaints and questions, model customer-service practices, and support customer-service coaching and improvement in the front end and pharmacy.
Support the Store Manager in monitoring service trends and customer feedback, improving service metrics, and creating customer-loyalty solutions.
Gain experience supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise or learn merchandising tasks, including department and end-stand sets, resets, revisions, displays, promotional space, pricing, signage, advertising, and seasonal execution.
Support asset protection and loss prevention, learn to use and respond to electronic surveillance systems, and maintain price accuracy through reports and in-store audits.
Analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returns, stocking, and transfers in the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, follow company policies and procedures, and maintain respectful workplace relationships.
Complete special assignments and other tasks as assigned, including assisting team members.
Analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, prepare action plans, and discuss them with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including training and coaching on standard operating procedures and use of Walgreens’ HR and people-management systems.
Shadow the Store Manager in action planning and performance conversations; learn assessment criteria, metrics, and the use of discipline and performance-improvement plans when needed.
Learn company policies and applicable local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and abilities to improve engagement, address challenges, solve problems, and adapt to change.
Attend critical communication sessions, learn effective feedback and communication practices, and help keep communication open between management and non-management team members.
Assist the Store Manager and/or District Manager with planning and attending community events and gain experience facilitating discussions about operational and engagement metrics.
Be willing to accept a Store Manager assignment if offered and transfer to other Walgreens retail assets within the same hiring area.