Store Manager

Tapestry•El Paso, TX

About The Position

As a Store Manager at Coach, you lead the store, drive business performance, and create customer experiences that reflect the Coach brand. You foster an inclusive and collaborative culture, empower your team, and lead by example through coaching and development. The role is responsible for sales, profitability, productivity, service excellence, and store operations in a fast-paced retail environment. The Store Manager executes business plans while responding to customer needs and local market trends; champions personalized clienteling and resolves customer concerns; recruits, onboards, develops, and retains talent; and oversees inventory, payroll, loss prevention, staffing, scheduling, visual merchandising, and store presentation. The manager communicates with team members, peers, and corporate partners and represents Coach in the store and community.

Requirements

1–6 years of leadership experience in retail or service industries.
A combination of education and experience will be considered.
Passion for leading people and building strong, motivated teams.
Commitment to delivering excellent customer experiences that reflect Coach's heritage and values.
Strong business acumen focused on results and operational excellence.
Exceptional communication and interpersonal skills.
Proficiency in Microsoft Office.
Ability to work in a fast-paced environment.
Strong English language proficiency (for EU).
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver through the sales floor and stockroom.

Nice To Haves

Luxury or fashion industry background.
Experience with retail systems such as labor management, inventory, and sales reporting tools.
Knowledge of fashion trends and market competition.
Interest in digital engagement and social media.
Ability to build vendor and community relationships.

Responsibilities

Drive sales, profitability, and productivity across all channels.
Execute strategic business plans and respond to customer needs and local market trends.
Promote a service-first culture through personalized clienteling and excellent customer service.
Resolve customer concerns with empathy, urgency, and professionalism.
Coach and develop a diverse, high-performing team; set goals, provide feedback, and recognize achievements.
Recruit, onboard, and retain talent aligned with Coach brand values.
Oversee daily operations, including inventory management, payroll, and loss prevention.
Maintain visual merchandising and store presentation to brand standards.
Optimize staffing and scheduling to meet business needs and provide seamless service.
Foster an inclusive environment where team members feel valued and empowered.
Communicate with the team, peers, and corporate partners about goals and initiatives.
Represent Coach in the store and community as a brand ambassador.