H&M Store Manager - The Shops at South Town
About The Position
The Store Manager is responsible for the store’s total omni customer experience and for maintaining high visual and commercial standards in line with the store format, global guidelines, and regional strategies. The role leads the full store team, fosters an inclusive and collaborative culture, and assesses the store’s strengths, opportunities, and competitors. The Store Manager analyzes sales and budgets and develops plans to optimize results and profits. The position oversees customer service and selling, sales and budget performance, staffing schedules, store administration, talent and performance management, fashion and trend awareness, and retail operations. It ensures consistent product presentation, stock availability, garment care, store maintenance, security, and compliance with legal and operational procedures. The role also supports omni services and in-store technology, and works closely with the Area team and store leadership team.
Requirements
- Relevant experience in a leadership position.
- Retail management and retail operations experience.
- Experience collaborating closely with a team.
- Strong leadership and willingness to take responsibility for others.
- Confidence in team coaching and development.
- Ambition, effective communication skills, analytical problem-solving ability, and capability working with numbers and managing statistics.
Responsibilities
- Own the total omni customer experience and ensure visual and commercial presentation aligns with store format, global guidelines, and regional strategies.
- Represent the H&M brand positively and ensure the team provides personal customer service, initiates customer interactions, shares fashion stories, and actively sells products.
- Establish, analyze, and follow up on sales and budget goals, then create plans to optimize results and profits.
- Ensure teams promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Schedule staffing to the budgeted hours plan in line with sales budgets and commercial activities.
- Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
- Identify commercial opportunities, monitor competitors, and maintain awareness of store strengths and opportunities.
- Manage store maintenance cost-efficiently and ensure administrative routines for people and operations are completed correctly.
- Keep up to date with fashion, trends, styles, brands, products, competitors, and relevant influencers.
- Ensure the team provides product and fashion knowledge and relevant information to customers, and understands the local area, customers, competition, and trends.
- Recruit, onboard, upskill, develop, and manage the performance and talent of the store team.
- Complete performance evaluations and succession planning to support business needs and the team.
- Share knowledge and skills with the team and collaborate with the Area team, store leadership team, and visual merchandisers.
- Communicate professionally and regularly with colleagues to inform, motivate, and inspire them, including through meetings.
- Plan and schedule the team, and ensure store procedures, routines, security, and legal requirements are followed.
- Participate in relevant onboarding, introductions, trainings, and courses.
- Maintain a clean and tidy sales floor and back of house, with high-quality visual and commercial product presentation and garment care.
- Ensure good stock levels and provide allocation input to relevant area or sales market colleagues.
- Support daily store opening and closing routines and processes.
- Ensure the garment cycle, delivery-to-presentation processes, and fitting room routines meet standards and use provided tools and technology.
- Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs in accordance with applicable global, local, regional, and sales-market guidelines.
- Keep back-of-house areas updated and maintained for colleagues, including key information, health and safety, and tidiness.
Benefits
- Staff discount across H&M Group brands, in stores and online.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Paid time off, including a community day to serve the local community.
- Wellness and family support programs.
- Colleague Resource Groups offering community and networking opportunities.
- Global development opportunities and access to a global talent community.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
