Department Supervisor - The Shops at South Town

H&M • Sandy, UT

4d • Onsite

About The Position

The Department Supervisor supports store sales and profit goals by executing plans to deliver the best customer experience in the department and throughout the store. The role operates in accordance with legal requirements and H&M standards, policies, and procedures, meeting the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial presentation, develops and supports the team, and oversees retail operations. The role also includes opening and closing the store daily.

Requirements

• Ambitious and enjoys taking responsibility.
• Effective communicator and supportive colleague.
• Analytical solution finder, capable of working with numbers and managing statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric.

Responsibilities

• Support store sales and profit goals by executing plans for a strong customer experience.
• Represent H&M positively during customer interactions and support the total omnichannel customer experience.
• Assess department strengths and commercial opportunities, and work with the Department Manager to address them.
• Ensure customer service is provided throughout the store and that the team promotes and sells products effectively.
• Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Ensure fitting-room and checkout routines, including transactions, returns, and exchanges, are followed.
• Ensure administrative routines for people and operations are completed correctly.
• Keep up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team shares product and fashion knowledge and other relevant information with customers.
• Share knowledge and skills with the store team and collaborate with the in-store Visual Merchandiser team.
• Give and receive colleague feedback and communicate with store colleagues through meetings and other regular updates.
• Ensure store procedures, routines, and legal requirements are followed.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Ensure high-quality visual and commercial product presentation and garment care.
• Maintain good stock levels and provide allocation input to the Area team.
• Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet standards.
• Maintain best practices for in-store omnichannel services and technology tools, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs in line with global and local guidelines and strategies.
• Update and maintain back-of-house information and areas, including health and safety information and tidiness.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Development opportunities and access to a global talent community.
• Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed