Department Supervisor - The Shops at South Town
About The Position
The Department Supervisor supports the store’s sales and profit goals by executing plans to deliver the best customer experience in the department and across the store. The role follows applicable legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. The supervisor supports the total omnichannel customer experience, maintains visual and commercial product presentation, identifies department opportunities with the Department Manager, and helps the team provide customer service and promote products. The position also oversees department routines, stock and garment flow, in-store services and technology, store communications, and the opening and closing of the store. This is an hourly, non-exempt position with an expected base salary range of $19.29–$22.39 per hour. The posting notes that the range may vary based on qualifications and may be modified.
Requirements
- Be an emerging leader who enjoys taking responsibility.
- Be ambitious, supportive, and an effective communicator.
- Be an analytical solution finder capable of working with numbers and managing statistics.
- Be achievement-oriented and motivated by performance and competition, with a customer-centric approach.
Responsibilities
- Support store sales and profit goals and deliver the best customer experience in the department and store.
- Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
- Represent the H&M brand positively in customer interactions.
- Identify department strengths and commercial opportunities and work with the Department Manager to address them.
- Ensure customer service across the store and support the team in promoting and selling products.
- Follow up on promotion of the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
- Ensure people and operational administrative routines are handled correctly.
- Keep informed about fashion trends, styles, brands, products, competitors, and relevant influencers.
- Ensure the team shares product and fashion knowledge and relevant information with customers.
- Share knowledge and skills with the store team and collaborate with the in-store Visual Merchandiser team.
- Give and receive feedback and communicate regularly with store colleagues to inform, motivate, and inspire them.
- Ensure store procedures, routines, and legal requirements are followed.
- Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
- Ensure high-quality fashion presentation, commercial product display, and garment care.
- Maintain good stock levels and provide allocation input to the Area team.
- Oversee the garment cycle from delivery through presentation and ensure fitting room routines follow internal standards, using provided tools and technology.
- Maintain in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs according to global and local guidelines and strategies.
- Maintain back-of-house information, health and safety details, and tidiness for colleagues.
- Open and close the store daily.
Benefits
- Staff discount card for H&M Group brands, usable in stores and online.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Wellness and family support programs.
- Paid leave and paid time off, including a community day.
- Employee discount at H&M, & Other Stories, and COS.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
