Department Manager- The Shops at Montebello

H&M•Montebello, CA

20h•Onsite

About The Position

The Department Manager is a store leader responsible for supporting and developing the team, creating an inclusive and collaborative culture, and ensuring an excellent operational and visual experience for customers and colleagues. The role monitors store and department performance, identifies strengths and commercial opportunities, analyzes sales and budgets, and develops plans to optimize results and profits. The manager oversees the total omni-channel customer experience, customer service, visual and commercial presentation, retail operations, stock and garment routines, and store opening and closing. They also lead recruitment, onboarding, performance management, team development, scheduling, communication, and compliance with store procedures and legal requirements. The role requires keeping current with fashion and trends and sharing relevant product and fashion knowledge with the team. The position is based at The Shops at Montebello. The stated expected base salary range is $26.60–$30.59 per hour. The role is non-exempt and hourly.

Requirements

Strong leadership skills and enjoyment of taking responsibility for others.
Ambitious and an effective communicator.
Supportive and capable of finding analytical solutions.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Lead, support, and develop the store team and foster an inclusive, collaborative culture.
Own the total omni-channel customer experience in the store and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service and active product promotion across the store.
Monitor department strengths and commercial opportunities, analyze sales and budget goals, and create plans to optimize results and profits.
Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
Manage the department cost-efficiently and ensure correct fitting-room, checkout, transaction, returns, exchanges, and administrative routines.
Keep up to date with fashion trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Recruit, onboard, manage performance, upskill, and develop team members; complete performance evaluations and succession planning.
Collaborate and plan with the in-store Visual Merchandiser team, exchange feedback, and support colleagues’ development.
Manage team planning and scheduling and communicate regularly with store colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Participate in onboarding, introduction processes, trainings, and courses relevant to the role and future development.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas; uphold garment care and high-quality visual and commercial presentation.
Maintain good stock levels and provide allocation input to the Area team.
Ensure the full garment cycle and fitting-room routines meet internal standards, using the provided tools and technology.
Maintain best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store according to global and local guidelines and sales-market or regional requirements.
Maintain back-of-house information, health and safety, and tidiness for colleagues.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day to serve the local community.
Global development opportunities and access to colleague resource groups.