Licensed Optical Manager - The Shops At Yale

Warby Parker • New Haven, CT

2d • Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join its in-house Optical team. The role combines customer-facing optical work with leadership of the store’s Opticians. The manager helps customers find eyewear that meets their needs, explains prescriptions and products, and ensures that eyewear is fitted accurately and meets optical standards. They coach and develop the team, uphold customer-service standards, support store operations, and work with the Store Leader on staffing and the Optician Apprentice Program.

Requirements

• Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
• Have at least 2 years of experience in a management position.
• Be a strong leader and mentor who models appropriate behavior, drives optical metrics, and adheres to strict optical standards.
• Demonstrate professionalism and open-mindedness when making decisions on behalf of the team.
• Have a passion for the eyewear and retail industries.
• Communicate clearly and effectively, including explaining technical terms to customers.
• Be dedicated to exceeding expectations for customers and teammates.
• Be detail-oriented, organized, and able to prioritize tasks and responsibilities in a fast-paced, changing environment.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
• Check that finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Manage, coach, and develop Opticians through feedback, ongoing development conversations, and leading by example on the floor.
• Uphold customer-service standards and implement retail experience programs that increase customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current with HR policies and procedures to promote a productive, safe store culture and use company resources to support employee engagement and job satisfaction.
• Support store systems, inventory databases, and business operations.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed