H&M Store Manager - The Shoppes at Arbor Lakes
About The Position
The Store Manager is responsible for the store’s complete omni-channel customer experience and for maintaining high visual and commercial standards in line with the store format, global guidelines, and regional strategies. The role leads the full store team, builds an inclusive and collaborative culture, identifies the store’s strengths and opportunities, monitors competitors, and analyzes sales results to develop plans that optimize performance and profit. The Store Manager oversees customer service, sales and budget goals, labor scheduling, fashion and trend awareness, talent and performance management, store operations, visual presentation, stock levels, and administrative routines. The role also ensures that store procedures, security, health and safety, and legal requirements are followed, and that in-store omni services and technology are maintained according to company standards.
Requirements
- Relevant experience working in a leadership position.
- Retail management and retail operations experience.
- Experience collaborating closely with a team.
- Strong leadership and a willingness to take responsibility for others.
- Confidence in team coaching and development.
- Effective communication skills.
- Analytical problem-solving ability and capability to work with numbers and manage statistics.
Responsibilities
- Own the total omni-channel customer experience and ensure visual and commercial presentation meets store-format, global, and regional standards.
- Represent the H&M brand positively in customer interactions and ensure the team provides attentive service, fashion guidance, and active selling.
- Establish, analyze, and follow up on sales and budget goals; create plans to optimize results and profits.
- Ensure the team promotes the Hello Member Customer Loyalty App and in-store sustainability initiatives.
- Schedule staffing to the budgeted hours plan in accordance with sales budgets and commercial activities.
- Oversee fitting-room and checkout routines, including transactions, returns, and exchanges.
- Identify commercial opportunities, understand store strengths and opportunities, and maintain awareness of competitors.
- Manage store maintenance cost-efficiently and ensure administrative routines are handled correctly.
- Keep up to date on fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares relevant product and fashion knowledge with customers.
- Recruit, onboard, upskill, develop, and manage the performance of store talent; complete performance evaluations and succession planning.
- Collaborate with the Area team, store leadership team, and visual merchandisers; communicate professionally and keep colleagues informed, motivated, and inspired.
- Plan and schedule the team, and ensure store procedures, routines, security, and legal requirements are followed.
- Participate in relevant onboarding, training, and development courses.
- Maintain a clean, tidy sales floor and back of house, high-quality product presentation, and garment care.
- Ensure good stock levels and provide allocation input to relevant area or sales-market colleagues.
- Support daily store opening and closing routines and processes.
- Oversee the garment cycle from delivery through presentation, fitting-room routines, and use of provided tools and technology.
- Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs throughout the store in accordance with applicable guidelines and strategies.
- Maintain back-of-house areas, including colleague information, health and safety, and tidiness.
Benefits
- Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Paid time off, including a community day to serve the local community.
- Wellness and family support programs.
- Global talent community and development opportunities.
- Colleague Resource Groups and networking opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
