H&M Department Manager - The Outlet Shoppes at El Paso

H&M • Canutillo, TX

4d • Onsite

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative, and entrepreneurial culture. The role is responsible for delivering an excellent operational and visual experience for customers and colleagues, understanding the department’s strengths and opportunities, analyzing sales performance, and developing plans to optimize results and profits. The manager oversees the total omnichannel customer experience, sales and budget goals, customer service, operational routines, visual presentation, stock levels, and store opening and closing. The role also leads recruitment, onboarding, performance management, scheduling, communication, and team development, while ensuring procedures and legal requirements are followed.

Department Managers stay current on fashion trends and competitors, coach teams to share product knowledge with customers, and collaborate with in-store visual merchandising colleagues. They maintain sales-floor and back-of-house standards, oversee garment and fitting-room routines, support in-store omnichannel services and technology, and ensure price presentation follows relevant guidelines. The position is hourly and non-exempt, with an expected base pay range of $20.90–$24.04 per hour.

Requirements

• Strong leadership skills and enjoyment of taking responsibility for others.
• Ambitious and an effective communicator who is supportive and able to find analytical solutions.
• Ability to work with numbers and manage statistics.
• Achievement-oriented and motivated by performance and competition, with a customer-centric approach.

Responsibilities

• Lead, support, and develop the store team, fostering collaboration and an inclusive culture.
• Manage the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
• Represent the H&M brand positively in customer interactions and ensure customer service and product promotion across the store.
• Assess department strengths and commercial opportunities; analyze sales and budget goals and create plans to optimize results and profits.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives through the team.
• Manage the department cost-effectively and ensure fitting-room, checkout, transaction, returns, exchanges, and administrative routines are completed correctly.
• Keep the team informed about fashion trends, products, brands, competitors, and relevant influencers; ensure product and fashion knowledge is shared with customers.
• Recruit, onboard, manage performance, upskill, and develop team members; complete performance evaluations and succession planning.
• Collaborate and plan with the in-store Visual Merchandiser team, exchange feedback, and support colleagues’ development.
• Plan and schedule the team and communicate regularly with store colleagues through meetings and other updates.
• Ensure store procedures, routines, and legal requirements are followed.
• Participate in relevant onboarding, training, and development courses.
• Maintain clean and tidy sales-floor, stockroom, and back-of-house areas, including colleague information and health-and-safety areas.
• Maintain high standards of fashion quality, visual and commercial product presentation, garment care, and stock levels; provide allocation input to the Area team.
• Oversee the garment cycle from delivery through presentation and ensure fitting-room routines meet internal standards, using provided tools and technology.
• Maintain in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Maintain price signs throughout the store in line with applicable global and local strategies and requirements.
• Open and close the store daily.

Benefits

• Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Wellness and family support programs.
• Paid leave programs and paid time off, including a community day.
• Colleague Resource Groups and networking opportunities.
• Global career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed