H&M Seasonal Sales Advisor - The Shoppes at Eastchase

H&M Group•Montgomery, AL

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use fashion and product knowledge to help customers find relevant information and products, actively promote and sell merchandise, and support sales targets. You also complete garment care and replenishment tasks, help maintain attractive merchandise presentations and clean sales and back-of-house areas, and work collaboratively with the store team to deliver a strong customer experience. The role includes following store procedures, routines, health and safety guidance, and applicable legal requirements.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experiences, engaging with them and providing direct service.
Explain fashion trends, stories, and products, and promote and sell products to customers.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively and support sales targets through commercial and operational actions with the store management team.
Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, and applicable legal requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor and back-of-house areas, including stockrooms.
Support garment presentation and merchandise displays, following visual and commercial guidelines and maintaining stock through replenishment routines.
Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.