H&M Seasonal Sales Advisor - Shoppes at Carlsbad

H&M Group • Carlsbad, CA

6d • Onsite

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use fashion and product knowledge to give customers relevant information and a positive shopping experience. The role also includes garment replenishment and care, merchandise presentation, and maintaining a clean and tidy sales floor and back of house while working collaboratively with the store team.

The position combines customer sales and service, fashion and trend awareness, teamwork, and retail operations. Responsibilities include supporting sales targets, promoting the Customer Loyalty App and in-store sustainability initiatives, following store procedures and legal requirements, and helping execute visual and commercial guidelines. You may also support fitting room, checkout, in-store services and technology, and store opening and closing activities.

Requirements

• Passion for fashion and the products created and presented in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoys working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and OMNI experience where available, providing direct customer service.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to help reach sales targets.
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
• Support garment presentation and merchandise displays in line with visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card usable across H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to colleague resource groups for community and networking.
• Access to a global talent community and career development opportunities.
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.

What This Job Offers

• Education Level: No Education Listed