H&M Seasonal Sales Advisor- Shoppes At Montebello

H&M • Montebello, CA

2d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product knowledge. The role supports customers with care and guidance while promoting H&M's loyalty app and in-store sustainability initiatives.

The Sales Advisor works closely with the store team to support sales targets and deliver a positive customer experience. Responsibilities include garment care and replenishment, fitting room and checkout operations, maintaining attractive merchandise displays, and keeping the sales floor, stockrooms, and back of house clean and organized. The role also follows store procedures, health and safety guidelines, and applicable legal requirements, and may support store opening and closing.

This is an hourly, non-exempt seasonal position at the Shoppes At Montebello. The listed pay rate is $17.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products across the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding and training.
• Follow store procedures, routines, and applicable legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to established processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and maintain merchandise displays, trends, and stories in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Staff discount card for H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Access to colleague resource groups and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed