H&M Seasonal Sales Advisor- The Shoppes at River Park
About The Position
As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omni-channel experiences, actively selling products, and sharing relevant fashion and product knowledge. You help customers find the right products and promote the Hello Member loyalty app and in-store sustainability initiatives. The role also supports sales targets and store operations through garment care and replenishment, fitting room and checkout operations, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas. You follow store procedures, legal requirements, and health and safety guidelines; collaborate with colleagues; share knowledge; and participate in relevant onboarding and training. The work is hourly and non-exempt, with a stated pay rate of $17.50 per hour.
Requirements
- Sales experience in a dynamic and collaborative environment.
- Experience in customer service in fashion, retail, or another service-related industry.
- Passion for fashion and H&M products, and motivation to provide customers with a great experience.
- Strong communication, creativity, curiosity, motivation, flexibility, decisiveness, and an action-oriented approach.
- Enjoy working in a collaborative and dynamic environment.
Responsibilities
- Welcome and guide customers through the store and available omni-channel experiences, providing direct customer service.
- Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
- Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
- Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets.
- Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
- Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
- Follow store procedures, routines, legal requirements, and applicable health and safety guidelines.
- Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
- Operate fitting-room and checkout areas according to best practices and processes.
- Help keep the sales floor, back of house, and stockrooms clean and tidy.
- Support garment presentation and maintain attractive merchandise displays, clear trends, and stories in accordance with visual and commercial guidelines.
- Maintain good stock levels through sales-floor replenishment routines.
- Follow best practices for in-store omni services and technology, including the Instore Care App, Click & Collect, and Smart Store.
- Support store opening and closing.
Benefits
- Staff discount card for H&M Group brands, usable in stores and online.
- Eligibility for the H&M Incentive Program (HIP).
- Access to colleague resource groups for community and networking.
- Global development opportunities and access to a global talent community.
- Health insurance.
- Wellness and family support programs.
- Company-match retirement plan.
- Paid leave programs and paid time off, including a community day.
- Employee discounts at H&M, & Other Stories, and COS.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
