H&M Seasonal Sales Advisor - Galleria at Roseville

H&M•Roseville, CA

2d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experience, helping them explore fashion trends and products, and sharing relevant product and fashion knowledge. The role actively promotes and sells products, the Hello Member loyalty app, and in-store sustainability initiatives, while supporting sales targets and representing the H&M brand positively. The Sales Advisor contributes to store operations by completing garment handling and care, replenishing stock, maintaining merchandise presentation, and keeping the sales floor and back of house clean and organized. The role also supports fitting room, checkout, in-store OMNI services and technology, and store opening and closing. Sales Advisors follow store procedures, health and safety guidance, and legal requirements, and collaborate with colleagues to deliver a positive customer experience.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and H&M products, and motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
Engage customers in conversations, guide them through fashion trends, stories, and products, and share relevant product and fashion knowledge.
Effectively promote and sell products, and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial and operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
Follow store procedures, routines, and applicable legal and health and safety requirements.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help keep the sales floor, stockrooms, and back of house clean and tidy.
Support garment presentation and maintain attractive merchandise displays in accordance with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including Instore Care App, Click & Collect, and Smart Store.
Support store opening and closing.