H&M Sales Advisor (Seasonal) - The Galleria

H&M Group • Houston, TX

4d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store, actively selling products, and offering support and guidance. You use fashion and product knowledge to help customers have a positive shopping experience. The role also includes garment refill and care, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team.

The position covers customer sales and service, awareness of fashion and trends, teamwork and development, and retail operations and visual execution. Duties include supporting sales targets, promoting the Hello Member loyalty app and in-store sustainability initiatives, keeping stock replenished, operating fitting room and checkout areas, supporting store opening and closing, and following applicable procedures, health and safety guidelines, and legal requirements.

This is an hourly, non-exempt seasonal position. The listed pay rate is $15.50 per hour. The posting describes benefits that include employee discounts, participation in the H&M Incentive Program, and access to health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off, though benefits may vary by employment type and country.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoys working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service.
• Engage with customers and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to help reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent the H&M brand positively in customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; use product and fashion knowledge to inform customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and merchandise displays according to visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology tools, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Employee discount on H&M Group brands in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs.
• Paid time off, including a community day to serve the local community.
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed