H&M Seasonal Sales Advisor - The Avenues

H&M Group • Jacksonville, FL

2d

About The Position

As a Sales Advisor at H&M, you will provide excellent customer service, welcome and guide customers through the store and available omnichannel experiences, and actively sell products. You will use fashion and product knowledge to inform and support customers, while helping with garment replenishment and care, presentation, and maintaining clean and tidy sales-floor and back-of-house areas. You will collaborate with the store team to deliver a strong customer experience and support sales goals.

The role also includes staying current on fashion trends and products, sharing knowledge with customers and colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. You will support retail operations such as fitting rooms, checkout, stock replenishment, visual merchandising, in-store omnichannel services and technology, and store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $15.50 per hour.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

• Welcome, guide, and assist customers in the store and available omnichannel experiences.
• Engage customers in conversation and provide excellent service and relevant product information.
• Guide customers through fashion trends, stories, and products across the store.
• Promote and sell products and support commercial or operational actions to reach sales targets.
• Promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions.
• Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers.
• Share service, fashion, and store operations knowledge with colleagues.
• Follow store procedures, routines, and legal requirements; give and receive feedback and participate in relevant onboarding and training.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting-room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain merchandise displays according to visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow health and safety guidelines and legal requirements applicable to the role.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount on H&M, & Other Stories, COS, and other H&M Group brands
• H&M Incentive Program (HIP)
• Colleague Resource Groups offering community and networking opportunities
• Global talent community and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed