H&M Seasonal Sales Advisor - The Avenues

H&M • Jacksonville, FL

1d • Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. The role uses fashion and product knowledge to help customers find relevant information, actively promote and sell products, and support a positive customer experience. The Sales Advisor also promotes the Hello Member loyalty app and in-store sustainability initiatives, and supports store actions to reach sales targets.

The position works collaboratively with the store team to complete garment care and replenishment, maintain attractive merchandise displays, and keep the sales floor and back of house clean and tidy. It includes operating fitting rooms and checkout areas, supporting in-store OMNI and technology services, and assisting with store opening and closing. The role follows applicable procedures, routines, health and safety guidelines, and legal requirements, while sharing knowledge with colleagues and participating in relevant onboarding and training.

This is an hourly, non-exempt role. The posted pay rate is $15.50 per hour. The posting identifies the role as seasonal in its title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Ability to communicate and work collaboratively in a dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experience, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively during customer interactions and support commercial or operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Retain and share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockroom.
• Support garment presentation and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
• Maintain good stock levels through sales-floor replenishment routines.
• Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store services.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Development opportunities around the globe.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed