H&M Sales Advisor (Seasonal) - The Galleria

H&M • Houston, TX

4d

About The Position

As a Sales Advisor, you provide excellent customer service, welcome and guide customers through the store, actively sell products, and offer support and guidance. You use your fashion and product knowledge to share relevant information and help customers have a great experience. You also handle garment refill and care, merchandise presentation, and maintaining clean and tidy sales-floor and back-of-house areas while working with the store team.

The role includes customer sales and service, keeping current with fashion trends and products, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training. Retail operations duties include completing the garment cycle, supporting fitting room and checkout operations, replenishing stock, maintaining merchandise displays, supporting in-store omnichannel services and technology, and assisting with store opening and closing.

This is an hourly, non-exempt position. The posted pay rate is $15.50 per hour. The position is identified as seasonal in the job title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products presented in-store.
• Ability to communicate, be creative and curious, and work collaboratively in a dynamic environment.
• Motivation, flexibility, decisiveness, and an action-oriented approach.

Responsibilities

• Welcome and guide customers through the store and omnichannel experience where available, providing direct customer service.
• Engage customers in conversation and help them explore fashion trends, stories, and products throughout the store.
• Promote and sell products and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions and support commercial or operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share useful product and fashion knowledge with customers.
• Share service, fashion, and store-operations knowledge with colleagues; give and receive feedback; and participate in relevant onboarding, training, and courses.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, refilling, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain a clean and tidy sales floor, back of house, and stockrooms.
• Support garment presentation and attractive merchandise displays in accordance with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Follow best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
• Support store opening and closing.

Benefits

• Comprehensive benefits including health insurance, wellness and family support programs, a company-match retirement plan, paid leave programs, and paid time off, including a community day.
• Employee discount on H&M, & Other Stories, and COS, as well as a staff discount card for H&M Group brands in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking.
• Development opportunities and access to a global talent community.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed