H&M Seasonal Sales Advisor - Galleria at Roseville

H&M Group • Roseville, CA

2d

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and offering fashion and product guidance. The role supports the customer experience through garment care and replenishment, sales-floor presentation, and maintaining clean and tidy sales and back-of-house areas, while working collaboratively with the store team.

The position also involves promoting the Hello Member loyalty app and in-store sustainability initiatives; helping the store reach sales targets; staying informed about fashion trends and products; sharing knowledge with colleagues; following store procedures and legal requirements; and participating in relevant onboarding and training. Operational duties include garment handling, fitting room and checkout operations, stock replenishment, merchandise displays, in-store OMNI services and technology, and store opening and closing support.

This is an hourly, non-exempt position. The posting lists compensation at $17.50 per hour for Sales Associates. The posting describes the role as seasonal in its title.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience in customer service in fashion, retail, or another service-related industry.
• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, the Hello Member Customer Loyalty App, and in-store sustainability initiatives.
• Represent the H&M brand positively and support commercial and operational actions to reach sales targets.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and use product knowledge to inform customers.
• Share service, fashion, and store-operations knowledge with colleagues; exchange feedback and participate in relevant onboarding and training.
• Follow store procedures, routines, health and safety guidelines, and legal requirements.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Contribute to clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain and follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.

Benefits

• Staff discount card for H&M Group brands, usable in stores and online.
• H&M Incentive Program (HIP).
• Health insurance.
• Wellness and family support programs.
• Company-match retirement plan.
• Paid leave programs and paid time off, including a community day to serve the local community.
• Extensive development opportunities around the globe.
• Access to Colleague Resource Groups for community and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed