H&M Sales Advisor - The Outlet Shoppes of the Bluegrass

H&M•Simpsonville, KY

16h•Onsite

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, actively selling products, and sharing relevant fashion and product knowledge. You contribute to a positive customer experience through garment care, presentation, replenishment, and maintaining a clean and tidy sales floor and back of house while collaborating with the store team. The role also supports sales and profit goals, promotes the Hello Member loyalty app and in-store sustainability initiatives, and follows store procedures, routines, and legal requirements. Retail operations include completing the garment cycle, working in fitting rooms and checkout areas, maintaining merchandise displays and stock levels, using in-store OMNI services and technology, and assisting with store opening and closing. The position is hourly and non-exempt, with a stated pay rate of $14.25 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience in customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products offered in-store.
Ability to communicate, collaborate, and provide a positive customer experience.
Motivated, flexible, decisive, and action-oriented approach.

Responsibilities

Welcome, guide, and support customers throughout the store and available OMNI experiences.
Engage customers in conversations and provide excellent service, fashion guidance, and product information.
Promote and sell products and actively promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively and support commercial or operational actions to reach sales targets.
Keep up to date with fashion trends, products, competitors, and relevant influencers, and share relevant knowledge with customers and colleagues.
Follow store procedures, routines, health and safety guidelines, and legal requirements.
Participate in onboarding, training, and development opportunities; give and receive feedback with colleagues.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Use and maintain in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Support store opening and closing.