H&M Sales Advisor - The Outlet Shoppes of the Bluegrass

H&M Group • Veechdale, KY

2d

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and available omnichannel experiences, supporting them with product choices, and actively selling H&M products. You use fashion and product knowledge to share relevant information, help customers explore trends and styles, and promote the Hello Member loyalty app and in-store sustainability initiatives.

You work collaboratively with the store team to support sales targets and maintain an excellent customer experience. The role includes keeping current with fashion and competitors, sharing knowledge with colleagues, following store procedures and legal requirements, and participating in relevant onboarding and training.

Retail operations include completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting rooms and checkout areas; keeping the sales floor and back of house clean and tidy; supporting merchandise presentation and displays; maintaining stock levels; using in-store omnichannel services and technology; and assisting with store opening and closing. You must follow applicable health and safety guidelines and legal requirements.

Requirements

• Passion for fashion and the products created in-store.
• Motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoyment of working in a collaborative and dynamic environment.
• Sales experience in a dynamic and collaborative environment.
• Customer service experience in fashion, retail, or another service-related industry.

Responsibilities

• Welcome and guide customers through the store and available omnichannel experiences, providing direct customer service.
• Engage customers in conversation and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to help the store reach sales targets.
• Promote the Hello Member customer loyalty app and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively in customer interactions.
• Stay up to date on fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion information with customers.
• Share service, fashion, and store operations knowledge with colleagues, exchange feedback, and support team learning and development.
• Follow store procedures, routines, and applicable legal requirements, and participate in relevant onboarding, training, and courses.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
• Support garment presentation and merchandise displays in accordance with visual and commercial guidelines.
• Maintain sales-floor stock levels through replenishment routines.
• Use and maintain best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Health insurance
• Wellness and family support programs
• Company-match retirement plan
• Paid leave programs
• Paid time off, including a community day to serve the local community
• Employee discount across H&M Group brands, in stores and online
• H&M Incentive Program (HIP)
• Global development opportunities
• Colleague Resource Groups for community and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed