H&M Store Manager - The Promenade Bolingbrook

H&M Group • Bolingbrook, IL

1d • $67,400 - $77,480

About The Position

The Store Manager is responsible for the store’s holistic omni customer experience, visual and commercial standards, and overall performance. The role leads the full store team, fosters an inclusive and collaborative culture, analyzes sales and budgets, and develops plans to optimize results and profitability. The Store Manager oversees customer service, fashion and product presentation, staffing and development, store operations, and compliance with company procedures, security, and legal requirements.

Requirements

• Relevant experience in a leadership position.
• Retail management and retail operations experience.
• Experience collaborating closely with a team.
• Strong leadership and a willingness to take responsibility for others.
• Confidence in team coaching and development.
• Effective communication skills.
• Analytical problem-solving ability and capability to work with numbers and manage statistics.

Responsibilities

• Oversee the omni customer experience and ensure visual and commercial execution align with store format, global guidelines, and regional strategies.
• Represent the H&M brand positively in customer interactions and ensure the team delivers helpful service, fashion guidance, and active selling.
• Analyze sales and budget goals, develop plans to optimize results and profits, and schedule staffing within budgeted hours.
• Promote the Customer Loyalty App and in-store sustainability initiatives through the team.
• Ensure fitting room, checkout, transaction, returns, and exchange routines are followed.
• Identify store strengths, opportunities, and commercial opportunities while maintaining awareness of competitors and the local market.
• Manage store maintenance cost-effectively and ensure administrative routines are completed correctly.
• Stay informed about fashion trends, styles, brands, products, competitors, and relevant influencers, and ensure the team shares relevant fashion and product knowledge with customers.
• Recruit, onboard, coach, evaluate, develop, and retain talent; manage performance and succession planning.
• Collaborate with the Area team, store leadership team, and visual merchandisers; communicate professionally and keep colleagues informed, motivated, and inspired.
• Plan and schedule the team, and ensure procedures, routines, security, and legal requirements are followed.
• Participate in relevant onboarding, training, and development courses.
• Maintain a clean and tidy sales floor and back of house, and ensure high-quality product presentation and garment care.
• Monitor stock levels and provide allocation input to relevant area or sales market colleagues.
• Support daily store opening and closing routines and processes.
• Oversee the garment cycle from delivery through presentation and ensure fitting room routines follow standards and use provided tools and technology.
• Maintain in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
• Maintain price signage in accordance with guidelines and local, regional, and global strategies.
• Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.

Benefits

• Staff discount across H&M Group brands, in stores and online.
• H&M Incentive Program (HIP).
• Medical, pharmacy, vision, and dental coverage.
• Employee Assistance Program.
• Vacation, wellness, holiday, and parental pay.
• 401(k).
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Paid time off, including a community day.
• Wellness and family support programs.
• Development opportunities around the globe.
• Colleague Resource Groups for community and networking.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed