H&M Store Manager - The Outlet Collection of Seattle

H&M Group•Auburn, WA

1d•$84,500 - $97,160

About The Position

The Store Manager is responsible for the overall omni customer experience and the store’s visual and commercial standards, aligned with the store format and global and regional strategies. The role leads the full store team, fosters an inclusive and collaborative culture, and monitors the store’s strengths, opportunities, and competitors. The Store Manager analyzes sales and budgets, develops plans to optimize results and profits, and oversees customer service, fashion presentation, team development, and retail operations. The position includes responsibility for recruiting, onboarding, coaching, scheduling, and developing employees; ensuring store procedures, security, and legal requirements are followed; and maintaining a clean, well-presented sales floor and back of house. The Store Manager also supports daily opening and closing routines, stock and garment flow, fitting room and checkout processes, in-store omni services and technology, and consistent pricing presentation. The listed expected base salary range is $84,500–$97,160 annually. Pay status is salary, non-exempt (exempt for top-volume locations).

Requirements

Relevant experience in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong team coaching and development capabilities.
Effective communication skills.
Analytical problem-solving ability and capability working with numbers and managing statistics.
Willingness and ability to take responsibility for others.

Responsibilities

Own the total omni customer experience and ensure visual and commercial presentation follows store format, global guidelines, and regional strategies.
Represent the H&M brand positively and ensure the team provides attentive customer service, fashion guidance, and active selling.
Establish, analyze, and follow up on sales and budget goals, then create plans to optimize results and profits.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule staffing within the budgeted hours plan and in line with sales budgets and commercial activities.
Oversee fitting room and checkout routines, including transactions, returns, and exchanges.
Monitor store strengths, opportunities, competitors, and local commercial opportunities.
Manage store maintenance cost-efficiently and ensure administrative routines for people and operations are completed correctly.
Keep current with fashion, trends, brands, products, competitors, and relevant influencers, and ensure the team shares relevant product and fashion knowledge with customers.
Recruit, onboard, upskill, develop, and retain talent; complete performance evaluations and succession planning.
Collaborate with the Area team, store leadership team, and visual merchandising colleagues, and communicate professionally with store colleagues.
Plan and schedule the team and use meetings and other communication to inform, motivate, and inspire colleagues.
Ensure store procedures, routines, security measures, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor and back of house, high-quality visual and commercial product presentation, and proper garment care.
Maintain stock levels and provide input on allocation to relevant area or sales-market colleagues.
Support daily store opening and closing routines and processes.
Ensure the garment cycle, delivery and presentation processes, and fitting room routines follow standards and use the provided tools and technology.
Maintain in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store tools.
Maintain price signs in accordance with applicable guidelines and strategies, supporting consistent price perception throughout the store.
Maintain back-of-house areas and colleague information, health and safety, and tidiness.

Benefits

Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and access to a global talent community and development opportunities.