H&M Seasonal Sales Advisor - The Promenade at Temecula

H&M•Temecula, CA

About The Position

As a Sales Advisor at H&M, you provide excellent customer service by welcoming and guiding customers through the store and, where available, the OMNI experience. You use your fashion and product knowledge to help customers find relevant information, promote and sell products, and support sales targets. You contribute to garment care, replenishment, merchandise presentation, and maintaining a clean and tidy sales floor and back of house while collaborating with the store team to deliver a strong customer experience. The role also includes learning and sharing knowledge about fashion, trends, products, and store operations; following store procedures and legal and health-and-safety requirements; and participating in relevant onboarding and training. Sales Advisors work with fitting rooms, checkout, stock replenishment, in-store OMNI services and technology, and store opening and closing tasks. This is an hourly, non-exempt position. The posted pay rate is $17.50 per hour. H&M offers staff discounts across H&M Group brands, participation in the H&M Incentive Program, and benefits that include health insurance, wellness and family support programs, a company-match retirement plan, paid leave, and paid time off. Local benefits may vary by market and employment type.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoy working in a collaborative and dynamic environment.

Responsibilities

Welcome and guide customers through the store and available OMNI experience, providing direct customer service.
Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
Promote and sell products, and support commercial or operational actions to reach sales targets with the store management team.
Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers; share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge with colleagues; give and receive feedback and participate in relevant onboarding and training.
Follow store procedures, routines, legal requirements, and applicable health-and-safety guidelines.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Help keep the sales floor, back of house, and stockrooms clean and tidy.
Support garment presentation and maintain attractive merchandise displays according to visual and commercial guidelines.
Maintain stock levels through sales-floor replenishment routines.
Follow best practices for in-store OMNI services and technology, including the Instore Care App, Click & Collect, and Smart Store tools.
Support store opening and closing.