H&M Sales Advisor - The Mall at Robinson

H&M•Pittsburgh, PA

1d•Onsite

About The Position

The Sales Advisor provides excellent customer service by welcoming and guiding customers through the store and, where available, the omni-channel experience. The role uses fashion and product knowledge to help customers find relevant information, promote and sell products, and support customer loyalty and in-store sustainability initiatives. The Sales Advisor contributes to sales targets and represents H&M positively in customer interactions. The role also supports store operations, including completing the garment cycle from unpacking and replenishment through steaming and garment care; operating fitting rooms and checkout areas; maintaining clean and tidy sales floors, stockrooms, and back-of-house areas; and supporting merchandise presentation and stock levels. The Sales Advisor follows store procedures, legal requirements, health and safety guidance, and best practices for in-store omni services and technology, and assists with opening and closing the store. Sales Advisors collaborate with colleagues, share service, fashion, and operational knowledge, exchange feedback, and participate in relevant onboarding and training. The position is hourly and non-exempt, with a stated pay rate of $14.50 per hour.

Requirements

Sales experience in a dynamic and collaborative environment.
Experience working with customer service in fashion, retail, or another service-related industry.
Passion for fashion and the products created in-store.
Motivation to provide customers with a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
Enjoyment of working in a collaborative and dynamic environment.

Responsibilities

Welcome, guide, and support customers in the store and through the omni-channel experience where available.
Engage customers in conversations and provide excellent customer service.
Guide customers through fashion trends, stories, and products across the store.
Promote and sell products effectively to customers.
Promote the Hello Member customer loyalty app and in-store sustainability initiatives.
Represent the H&M brand positively during customer interactions.
Support commercial and operational actions to reach sales targets with the store management team.
Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers.
Share relevant product and fashion knowledge with customers.
Share service, fashion, and store operations knowledge and skills with colleagues.
Follow store procedures, routines, and legal requirements.
Give and receive feedback with colleagues and participate in relevant onboarding, introductions, training, and courses.
Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
Operate fitting room and checkout areas according to best practices and processes.
Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
Support garment presentation and maintain attractive merchandise displays in line with visual and commercial guidelines.
Maintain good stock levels through sales-floor replenishment routines.
Follow best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store services.
Support store opening and closing.
Follow applicable health and safety guidelines and legal requirements.