H&M Seasonal Sales Advisor- The Americana at Brand

H&M • Glendale, CA

3d

About The Position

As a Sales Advisor, you provide excellent customer service by welcoming and guiding customers through the store and available OMNI experiences, helping them find products and sharing relevant fashion and product knowledge. You support sales targets and promote the Hello Member loyalty app and in-store sustainability initiatives while representing H&M positively in customer interactions.

You work with colleagues across customer service and store operations, sharing knowledge, following procedures and legal requirements, participating in relevant training, and giving and receiving feedback. Retail tasks include completing the garment cycle from unpacking and replenishment through steaming and care; operating fitting rooms and checkout areas; maintaining clean and tidy sales floors, stockrooms, and back-of-house areas; supporting merchandise presentation and stock levels; maintaining in-store OMNI services and technology; and assisting with store opening and closing. You follow applicable health and safety guidelines and legal requirements.

Requirements

• Sales experience in a dynamic and collaborative environment.
• Experience working with customer service in fashion, retail, or another service-related industry.
• Passion for fashion and H&M products, and motivation to provide customers with a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented approach.
• Enjoy working in a collaborative and dynamic environment.

Responsibilities

• Welcome and guide customers through the store and available OMNI experiences, providing direct customer service and support.
• Engage customers in conversations and guide them through fashion trends, stories, and products throughout the store.
• Promote and sell products, and support commercial or operational actions to help reach sales targets.
• Promote the Hello Member Customer Loyalty App and in-store sustainability initiatives.
• Represent H&M positively during customer interactions.
• Keep up to date with fashion trends, styles, brands, products, competitors, and relevant influencers, and share relevant product and fashion knowledge with customers.
• Share service, fashion, and store operations knowledge with colleagues; follow store procedures and legal requirements; participate in relevant onboarding and training; and give and receive feedback.
• Complete the garment cycle, including unpacking, replenishment, steaming, and garment care.
• Operate fitting room and checkout areas according to best practices and processes.
• Maintain clean and tidy sales floors, stockrooms, and back-of-house areas.
• Support garment presentation and merchandise displays, following visual and commercial guidelines.
• Maintain stock levels through sales-floor replenishment routines.
• Maintain in-store OMNI services and technology, including tools such as the Instore Care App, Click & Collect, and Smart Store.
• Support store opening and closing.
• Follow applicable health and safety guidelines and legal requirements.

Benefits

• Comprehensive benefits, including health insurance, wellness and family support programs, a company match retirement plan, paid leave programs, and paid time off, including a community day.
• Staff discount card for H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
• Inclusion in the H&M Incentive Program (HIP).
• Access to Colleague Resource Groups for community and networking opportunities.
• Development opportunities and access to a global talent community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed