Store Manager in Training

Goodwill of Central and Northern Arizona

15d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the mission of ending unemployment. The role is responsible for the store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The Store Manager in Training develops and executes retail operating plans, manages store performance and costs, maintains company standards, and builds a high-performing team. The role partners with the Retail District Manager, other store locations, community organizations, and internal support teams to advance business goals and Goodwill’s mission. Transfers and shift coverage at different stores may be required based on business needs. Reliable transportation is required for duties such as bank deposits, helping at other stores, and attending training and development classes.

Requirements

Two years of work experience in Retail Management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record (MVR).
Ability to pass a background check and drug screen, where applicable for the position.
Ability to speak and read English proficiently.
Reliable transportation to perform daily job duties.
High school diploma or equivalent preferred.

Nice To Haves

Retail Management experience in thrift is preferred.
High school diploma or equivalent is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to achieve sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members deliver excellent customer service to donors and customers.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Maintain regular and consistent in-person attendance and transfer or cover shifts at different stores as business needs require.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent customer service while receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Under the Retail District Manager’s direction, partner with other stores to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members operate according to company standards and procedures.
Use reliable transportation to perform duties such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages Retail Store Associate performance.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill’s Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.