Store Manager in Training

Goodwill of Central and Northern Arizona

7d•Onsite

About The Position

Drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund the mission of ending unemployment. The role is responsible for overall store production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Key areas include people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The position develops and executes plans to meet operating income, revenue, production, and sales goals; manages payroll and operating costs to budget; and coordinates with the Retail District Manager and other store locations to improve donations and area performance. It ensures the store is maintained to company standards, donations and products are processed appropriately, and customers and donors receive excellent service. The Store Manager in Training builds and develops a high-performing team, manages staffing and Team Member performance, and supports company culture and change efforts. The role may require transferring to or covering shifts at different stores based on business needs, as well as reliable transportation for work-related tasks and training.

Requirements

Two years of work experience in retail management; thrift experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record.
Ability to pass a background check and drug screen where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform work-related tasks.

Nice To Haves

High school diploma or equivalent preferred.
Retail management experience in thrift is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor product levels, including floor work, as-is, recycle, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador to the community.
Ensure Team Members are well-trained, fulfill their responsibilities, and operate according to company standards and procedures.
Ensure Donation Attendants provide excellent service when receiving donations and that donations are sorted and prepared for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Transfer to or cover shifts at other stores as required by business needs.
Use reliable transportation for tasks such as making bank deposits, assisting at other stores, and attending training and development classes.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with policies, procedures, and regulations.
Build a high-performing team and manage performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
Support company culture change and change-management efforts.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Maintain regular and consistent in-person attendance.
Perform other related duties as assigned.