Store Manager in Training

Hy-Miler (CrossAmerica Partners)•Norwalk Township, OH

12d•Onsite

About The Position

The Store Manager in Training (MIT) receives comprehensive training to develop the skills and knowledge necessary to manage a convenience store. Working closely with the Store Manager, the MIT gains hands-on experience in store operations, staffing, inventory, and customer service, with the goal of becoming a Store Manager. The role includes a structured training program covering leadership, customer service, inventory management, and operational procedures. Travel to nearby store locations may be required.

Requirements

Previous supervisory or leadership experience is required.
High school diploma or equivalent is required.
Valid state driver's license is required.
Interest in a retail management career and willingness to grow and develop skills in a fast-paced environment.
Ability to lead, motivate, and manage a diverse team.
Strong interpersonal and communication skills with staff, customers, and management.
Ability to identify operational challenges and offer solutions.
Strong attention to detail and ability to handle multiple tasks.
Customer-first mindset and ability to anticipate needs, address concerns, and support customer satisfaction.
Basic understanding of safety and sanitation procedures, including local health codes and regulations.
Strong time-management and multitasking skills, with ability to prioritize tasks efficiently.
Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
Ability to stand for extended periods, up to eight hours during shifts; lift and carry products weighing up to 50 pounds, frequently 10–25 pounds; bend, squat, reach, climb a ladder, and walk regularly throughout the store.
Ability to handle cash, operate registers, bag items, and perform repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments, including freezers and refrigerators, and tolerate varying kitchen temperatures.
Ability to handle emergency situations and work alone.

Nice To Haves

Post-secondary education in business.
Prior experience in retail operations or customer service.
Familiarity with basic office software such as Excel and Word.

Responsibilities

Participate in a structured training program focused on leadership, customer service, inventory management, and operational procedures.
Assist in supervising and guiding staff on store operations, preparation, cleanliness, and efficiency.
Learn day-to-day store operations, including workflows, staff scheduling, product ordering, and product quality control.
Help ensure compliance with local and state health codes and food safety regulations, and train staff on sanitation and safety procedures.
Assist with inventory, including ordering products, receiving deliveries, rotating stock, conducting counts, and reporting discrepancies.
Participate in customer service training and help create a welcoming customer environment.
Learn to schedule and supervise staff, maintain staffing levels, and manage labor costs while maintaining service standards.
Help train new employees on safety procedures and store protocols.
Assist in addressing employee issues, conflicts, and customer complaints professionally.
Learn to manage reports on sales, inventory usage, and waste, and help maintain safety-compliance records.
Assist in monitoring costs, waste, and order volumes to support profitability and customer satisfaction.
Learn to create employee schedules and track time worked, and help ensure employees follow company policies and labor laws.
Participate in safety training and emergency procedures, including safe equipment operation and hazardous-material handling.
Identify operational improvements and work with senior management to implement solutions.
Collect and analyze customer feedback to improve service, quality, and operations.
Help improve operational efficiency, reduce waste, and maximize store profitability.