Store Manager in Training

Circle K•Greenfield, IN

6d•Onsite

About The Position

The Store Manager in Training leads and manages store employees and site operations. The role includes recruiting, hiring, training, scheduling, and evaluating employees; maintaining a clean, stocked, organized, and well-kept site; supporting excellent customer service; resolving customer complaints; and ensuring safety procedures and Company standards are followed. The manager builds professional relationships with suppliers and the neighboring community, communicates information to employees, and organizes site files, reports, merchandise, and required notices. The role also analyzes sales and expenses, develops action plans, forecasts and manages profit-and-loss lines and merchandise margins, and safeguards money received and disbursed. Work is primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The employee may encounter occasional cold extremes while supervising work in a walk-in cooler or freezer and occasional noise, and is expected to work with minimal direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and responsibilities and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described for Customer Service Representative and Assistant Site Manager roles.
Ability to supervise and manage the functions described for Customer Service Representative and Assistant Site Manager roles.
Ability to use a computer, or acquire the skills necessary to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to support excellent customer service.
Develop, manage, and assign tasks to keep the site clean, adequately stocked, organized, and maintained to Company standards.
Maintain a professional and supportive image among subordinates and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals for employees and provide appropriate performance feedback.
Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures.
Promote safety awareness.
Ensure employees receive proper communication in a timely manner and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to reach desired objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.