Store Manager in Training

Circle K•Spencer, IN

About The Position

The Store Manager in Training is responsible for leading and managing store operations, employees, customer service, site presentation, training, communication, planning, and financial performance. The role includes recruiting, hiring, training, scheduling, and supervising employees; maintaining a clean, stocked, organized, and well-presented site; building positive relationships with suppliers and the surrounding community; resolving customer complaints; and ensuring employees follow customer-service and safety standards. The manager evaluates site needs, sets action plans, maintains files and reports, and oversees merchandise presentation and pricing. Financial responsibilities include reviewing sales and expenses, managing budgets and merchandise margins, safeguarding funds, and taking actions to maximize sales and net profits. The position is based at 148 E Morgan St, Spencer, Indiana. Work is primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The role may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer and occasional noise. The manager is expected to work with minimal direction and to serve as an effective manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to support excellent customer service.
Develop, manage, and assign tasks to keep the site clean, adequately stocked, organized, and maintained to company standards.
Maintain a professional and supportive image among subordinates and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and ensure a safe, positive public image within the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety procedures.
Promote safety awareness among employees.
Ensure employees receive appropriate communication in a timely manner, and establish ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.