Store Manager in Training

Joe's Kwik Mart (CrossAmerica Partners)•Warwick, RI

19d•Onsite

About The Position

The Store Manager in Training (MIT) receives comprehensive training to develop the skills and knowledge needed to manage and oversee convenience store operations. Working closely with the Store Manager, the MIT gains hands-on experience in store operations, staff supervision, inventory, and customer service, with the goal of eventually becoming a Store Manager. The role includes a structured training program covering leadership, customer service, inventory management, and operational procedures. Travel to nearby store locations may be required.

Requirements

Previous supervisory or leadership experience is required.
High school diploma or equivalent is required.
Valid state driver's license is required.
Interest in pursuing retail management and willingness to develop skills in a fast-paced environment.
Ability to lead, motivate, and manage a diverse team.
Strong interpersonal and communication skills with staff, customers, and management.
Ability to identify operational challenges and offer solutions.
Strong attention to detail and ability to handle multiple tasks.
Customer-first mindset and ability to anticipate needs, address concerns, and ensure satisfaction.
Basic understanding of safety and sanitation procedures, including local health codes and regulations.
Strong time management and multitasking skills, with ability to prioritize tasks.
Basic knowledge of point-of-sale systems, inventory software, and scheduling tools.
Ability to stand for extended periods, up to eight hours during shifts.
Ability to lift boxes and products up to 50 pounds; frequent lifting of 10–25 pounds and carrying items across the store.
Ability to bend, squat, reach for products on high and low shelves, and climb a ladder as needed.
Ability to walk regularly throughout the store and between departments.
Ability to handle cash, operate registers, and bag items efficiently.
Comfort with repetitive tasks such as scanning, restocking, and organizing products.
Ability to work in cold environments, including freezers and refrigerators, and in varying kitchen temperatures.
Ability to handle emergency situations and work alone.

Nice To Haves

Post-secondary education in business.
Prior experience in retail operations or customer service.
Familiarity with basic office software such as Excel and Word.

Responsibilities

Participate in a structured training program focused on leadership, customer service, inventory management, and operational procedures.
Assist in supervising and guiding staff on store operations, preparation, cleanliness, and efficiency.
Learn day-to-day operations, including workflows, staff scheduling, product ordering, and product quality control.
Ensure compliance with local and state health codes and food safety regulations; train staff on sanitation and safety procedures.
Assist with inventory management, product orders, deliveries, stock rotation, inventory counts, and reporting discrepancies.
Participate in customer service training and help create a welcoming environment for customers.
Learn to schedule and supervise staff, maintain adequate staffing, and assist with labor cost management.
Help train new employees on safety procedures and store protocols.
Assist with employee issues, conflicts, and customer complaints professionally.
Learn to manage daily sales, inventory usage, and waste reports; help maintain safety compliance records.
Monitor costs, waste, and order volumes to support profitability and customer satisfaction.
Learn employee scheduling and time tracking; help ensure compliance with company policies and labor laws.
Participate in ongoing safety training and emergency procedures, including safe equipment operation and hazardous-material handling.
Identify operational improvements and work with senior management to implement solutions.
Collect and analyze customer feedback to improve service, quality, and operations.
Help increase operational efficiency, reduce waste, and maximize store profitability.