US-Store Leader

Apple•Augusta, GA

About The Position

Apple Retail brings together Apple’s expertise to help people do what they love and deliver an only-at-Apple experience. The Store Leader builds and leads a team that engages and supports customers in a dynamic environment. The role fosters a culture where people belong and do their best work, and ensures the team is energized by Apple’s goals and priorities and delivers high-quality customer experiences. The Store Leader models Apple’s values, demonstrates care for teams and customers, and is present and available. The role leads and coaches leaders and team members, builds high-performing teams, and oversees the store’s operational strategy, scheduling, business performance, and customer experience. The Store Leader also promotes inclusion, protects company assets and information, and upholds Apple’s policies and procedures.

Requirements

At least 5 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and the ability to tailor communication style to different audiences.

Responsibilities

Lead and coach a team to identify customer needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
Coach and develop leaders to create high-performing teams that deliver exceptional results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate actively and consistently in Floor Leadership and remove operational obstacles to improve customer experience and team member performance.
Develop the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
Determine store scheduling strategy in alignment with program guidelines, business needs, individual and team needs, and scheduling guidance.
Analyze and use business information to support and execute the Apple Retail vision.
Assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate and recognize successes.
Maintain and uphold Apple’s policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and being curious to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Coach, train, and develop the store team to drive positive customer experiences, build loyalty, and deliver measurable results.
Lead, build, and manage multiple business groups in a fast-paced, complex, and constantly changing retail environment.
Manage multiple strategic priorities through effective organization, planning, and prioritization.