US-Store Leader

Apple•Augusta, GA

10h•Onsite

About The Position

Apple Retail Store Leaders build and lead teams that engage and support customers in a dynamic environment. They foster excellent performance, energize teams to execute Apple’s goals and priorities, and create quality customer experiences. Store Leaders model Apple’s values, demonstrate care for teams and customers, and remain present and available. The role leads and coaches a team to identify customer needs, provide exceptional interactions, and deliver on Apple’s business priorities. It develops leaders and builds high-performing teams, while overseeing the attraction, recruitment, training, development, and retention of a diverse team. The Store Leader participates in Floor Leadership, removes operational obstacles, develops the store’s operational strategy, and works toward store performance goals. The position also determines scheduling strategy in accordance with program guidance and business, individual, and team needs; uses business information to support Apple Retail’s vision; and assesses team and customer sentiment, addressing opportunities and recognizing successes. The Store Leader maintains Apple’s policies and procedures and protects company assets and confidential information. They contribute to an inclusive, safe, and respectful environment, demonstrate inclusive leadership, and build and retain diverse teams. Other tasks may be performed as needed.

Requirements

At least 5 years of leadership experience in retail, sales, or a related field.
Availability to work a schedule based on business needs that may include nights, weekends, and public holidays in a retail store; reliable attendance as scheduled, in line with local laws and subject to approved accommodations.
Proficiency in written and spoken English; sign language is supported.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication to different audiences.
Ability to coach, train, and develop the store team to drive positive customer experiences, build loyalty, and deliver measurable results.
Experience leading, building, and managing multiple business groups in a fast-paced, complex, and constantly changing retail environment.
Ability to manage multiple strategic priorities through effective organization, planning, and prioritization.

Responsibilities

Lead and coach a team to identify customer needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
Coach and develop leaders to create high-performing teams that deliver exceptional results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate consistently and actively in Floor Leadership, and remove operational obstacles to improve customer experience and team member performance.
Develop the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
Determine the store scheduling strategy in alignment with program guidelines, business needs, individual needs, team needs, and scheduling guidance.
Analyze and use business information to support and execute the Apple Retail vision.
Assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate and recognize successes.
Maintain and uphold Apple’s policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn.
Model Apple’s inclusion and diversity values and inclusive leadership behaviors, and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Perform other tasks as needed.