Store Leader

kate spade new york•Allen, TX

23h•$30 - $45

About The Position

The Store Leader leads the store to maximize productivity and profitability by building a high-performing team, elevating Kate Spade New York’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role models brand behaviors and cultivates an inclusive culture where associates can thrive as their authentic selves. The Store Leader owns store financial performance, forecasts and plans against sales and productivity goals, analyzes business trends, and partners with leadership and cross-functional teams to execute strategies. The role oversees client experience, talent development, visual presentation, store operations, scheduling, payroll, inventory integrity, and compliance.

Requirements

At least 3 years of store leadership experience in retail or service; a combination of education and experience will be considered.
Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Ability to work in a fast-paced environment.
Strong English language proficiency for EU roles.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or premium retail experience.
Familiarity with CRM and clienteling tools.
Social media literacy and understanding of live and virtual selling trends.

Responsibilities

Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including CRM and client-book usage, proactive outreach, thank-you follow-ups, and achievement of sales and service KPIs.
Empower the team to resolve customer issues promptly and use social-selling programs, including live-stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, motivate, and develop a high-performing team that reflects brand values.
Set goals, provide ongoing coaching and performance management, conduct regular check-ins and annual evaluations, recognize strong performance, and address underperformance with development plans.
Build bench strength and foster an inclusive, equitable, and diverse culture that supports associate growth and authenticity.
Own store financial performance by forecasting, planning, and delivering against sales and productivity goals.
Analyze selling reports and business trends, identify opportunities, and implement action plans.
Collaborate with leadership and visual, operations, HR, merchandising, and marketing partners to execute business strategies.
Communicate the brand’s aesthetic, philosophy, and lifestyle to team members and clients.
Execute visual directives and maintain store standards, displays, and windows to create compelling brand-right storytelling.
Oversee operational procedures, including opening and closing routines, cash handling, bank deposits, and facility security.
Manage scheduling and payroll within budget to maintain appropriate sales-floor coverage.
Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
Ensure compliance with loss-prevention, safety, and policy standards, and lead regular store meetings.
Use Microsoft Office and CRM systems for reporting, communication, and operational tasks.