Store Leader

Tapestry•Allen, TX

About The Position

The Store Leader leads the store to maximize productivity and profitability by building a high-performing team, elevating Kate Spade New York’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role sets the tone, models brand behaviors, and cultivates an inclusive culture in which associates can thrive as their authentic selves. The Store Leader owns store financial performance, forecasts and plans against sales and productivity goals, and uses business trends and selling reports to identify opportunities. The role recruits, develops, coaches, and manages the team; delivers a premium client experience; executes brand and visual standards; and oversees store operations, scheduling, payroll, inventory, safety, and compliance. The position also works with leadership and cross-functional partners to execute strategies and shares customer feedback and product insights with leadership.

Requirements

At least 3 years of store leadership experience in retail or service.
Proven sales leadership, coaching and development, stakeholder management, communication, conflict mediation, time management, and data-driven decision-making skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong English language proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays (for EU).
Ability to lift at least 25 lbs. regularly and up to 50 lbs. occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury or premium retail experience.
Familiarity with CRM/clienteling tools.
Social media literacy and understanding of live and virtual selling trends.
A combination of education and experience may be considered.

Responsibilities

Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs such as conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS.
Empower the team to resolve customer issues promptly and use social selling programs, including live stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, and motivate a high-performing team that reflects brand values.
Set goals and provide ongoing coaching and performance management, including check-ins and annual evaluations.
Recognize strong performance and address underperformance through targeted development plans.
Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
Forecast, plan, and deliver against store sales and productivity goals; take ownership of store financial performance.
Analyze selling reports and business trends to identify opportunities and implement action plans.
Collaborate with leadership and visual, operations, HR, merchandising, and marketing partners to execute strategies.
Communicate the brand’s aesthetic, philosophy, and lifestyle to team members and clients.
Ensure visual directives and store maintenance standards are upheld, creating brand-right storytelling through displays and windows.
Oversee opening and closing routines, cash handling, bank deposits, and facility security.
Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings.
Use Microsoft Office and CRM systems for reporting, communication, and operational tasks.