US-Store Leader

Apple•Rancho Cucamonga, CA

1d•Onsite

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. The Store Leader builds and leads a team that engages and supports customers in a dynamic environment. The role fosters a culture where the team performs excellently, advances Apple’s goals and priorities, and creates quality customer experiences. The Store Leader models Apple’s values, demonstrates care for teams and customers by being present and available, and leads and coaches the team to identify customer needs, provide exceptional interactions, and deliver on business priorities. The role develops leaders and high-performing teams, oversees talent acquisition and development, and establishes the store’s operational and scheduling strategies. It also uses business information to execute the Apple Retail vision, assesses team and customer sentiment, and maintains company policies while protecting company assets and confidential information. The position promotes inclusion and diversity through daily actions and inclusive leadership, and helps create a safe, respectful, and inclusive environment for all team members. The schedule is based on business needs and may include nights, weekends, and public holidays in the retail store.

Requirements

At least 5 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store, and to reliably attend work as scheduled, in line with local laws and approved accommodations.
Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to adapt communication style to different audiences.

Responsibilities

Lead and coach a team to identify customer needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
Coach and develop leaders to create high-performing teams that deliver exceptional results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate actively in Floor Leadership and remove operational obstacles to improve customer experience and team member performance.
Develop the store’s operational strategy to advance Apple’s business priorities and achieve store performance goals.
Determine store scheduling strategy in alignment with program guidelines, business needs, individual needs, team needs, and scheduling guidance.
Analyze and use business information to support and execute the Apple Retail vision.
Assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate and recognize successes.
Maintain Apple policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Respect differences, demonstrate curiosity, and contribute to an inclusive environment.
Model inclusive leadership, build and retain diverse teams, and take action to create a safe, respectful, and inclusive environment for team members.
Coach, train, and develop the store team to deliver positive customer experiences, build loyalty, and achieve measurable results.
Lead, build, and manage multiple business groups in a fast-paced, complex, and constantly changing retail environment.
Manage multiple strategic priorities through effective organization, planning, and prioritization.