US-Store Leader

Apple•Bellevue, WA

About The Position

Apple Retail brings together Apple expertise to help customers do what they love and deliver an only-at-Apple experience. The Store Leader builds and leads a team that supports customers in a dynamic environment, fosters excellence in performance, and energizes the team to execute Apple’s goals and priorities. The role creates quality customer experiences, models Apple’s values, and demonstrates care for teams and customers by being present and available. The Store Leader leads and coaches the team, develops leaders and high-performing teams, and is responsible for attracting, recruiting, training, developing, and retaining a diverse team. The role participates in Floor Leadership, removes operational obstacles, develops the store’s operational strategy, and uses business information to support Apple Retail priorities and store performance goals. It also determines scheduling strategy in line with program guidance and business, individual, and team needs; assesses team and customer sentiment; upholds company policies; and protects company assets and confidential information. The Store Leader promotes inclusion, models inclusive leadership, and helps create a safe, respectful, and inclusive environment.

Requirements

At least 5 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays, and reliable attendance as scheduled, in line with local laws and approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication style to different audiences.
Ability to coach, train, and develop the store team to drive positive customer experiences, build loyalty, and deliver measurable results.
Ability to lead, build, and manage multiple business groups in a fast-paced, complex, and constantly changing retail environment.
Ability to manage multiple strategic priorities through effective organization, planning, and prioritization.

Responsibilities

Lead and coach a team to identify customer needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
Coach and develop leaders to create high-performing teams that deliver exceptional results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate consistently and actively in Floor Leadership and remove operational obstacles to improve customer experience and team member performance.
Develop the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
Determine store scheduling strategy in alignment with program guidelines and business, individual, and team needs.
Analyze and use business information to support and execute the Apple Retail vision.
Assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate and recognize successes.
Maintain and uphold Apple’s policies and procedures and protect company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and showing curiosity to learn.
Demonstrate Apple’s inclusion and diversity values and model inclusive leadership behaviors.
Build, develop, and retain diverse teams and take action to create a safe, respectful, and inclusive environment for all team members.