US-Store Leader

Apple

About The Position

Apple Retail brings together Apple’s expertise to help people do what they love and deliver an only-at-Apple experience. Apple emphasizes shared responsibility for inclusion and a culture where everyone belongs and can do their best work. The Store Leader builds and leads a team that engages and supports customers in a dynamic environment. This role fosters excellent team performance, energizes the team around Apple’s goals and priorities, and creates quality customer experiences. The Store Leader models Apple’s values and demonstrates care for teams and customers by being present and available. The role also supports an inclusive, safe, and respectful environment and develops diverse teams.

Requirements

At least 5 years of leadership experience in retail, sales, or a related field.
Proficiency in written and spoken English; sign language is supported.
Availability to work a schedule based on business needs, which may include nights, weekends, and public holidays in the retail store.
Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms that encourage others to do the same.
Ability to instill trust within the team and operate with a high level of integrity.
Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
Excellent communication skills and ability to tailor communication to different audiences.
Ability to coach, train, and develop the store team to drive positive customer experiences, build loyalty, and deliver measurable results.
Experience leading, building, and managing multiple business groups in a fast-paced, complex, and constantly changing retail environment.
Ability to manage multiple strategic priorities through effective organization, planning, and prioritization.

Responsibilities

Lead and coach a team to identify customer needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
Coach and develop leaders to build high-performing teams and deliver exceptional results.
Attract, recruit, train, develop, and retain a diverse, high-performing team.
Participate actively in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
Develop the store’s operational strategy to support Apple’s business priorities and achieve store performance goals.
Determine the store scheduling strategy in alignment with program guidelines, business needs, individual and team needs, and scheduling guidance.
Analyze and use business information to support and execute the Apple Retail vision.
Assess team and customer sentiment through formal and informal channels, address opportunities, and celebrate and recognize successes.
Maintain and uphold Apple’s policies and procedures, and protect company assets and confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting differences and remaining curious to learn.
Demonstrate Apple’s inclusion and diversity values in daily activities.
Model inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.