Store Leader - The Forum Carlsbad
About The Position
Warby Parker is hiring a Store Leader to guide the success of its retail store and lead a team of Managers, Opticians, and Advisors. The role is responsible for delivering excellent customer experiences, maintaining operational and brand standards, and achieving individual, store, and company financial goals. The Store Leader manages store scheduling and payroll, coordinates events, protects inventory and assets, and oversees safety and risk-management protocols. They recruit, onboard, train, coach, and develop team members, lead biannual performance reviews, foster an inclusive workplace, and attend leadership training, including the annual Store Leader Summit. The position calls for previous retail management experience and strong leadership skills.
Requirements
- At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record of strong performance.
- Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
- Clear, honest, and empathetic communication skills, including the ability to make tough decisions.
- Organized, entrepreneurial approach and willingness to take calculated risks to deliver results.
- Strong interpersonal skills and ability to collaborate.
- Resourceful problem-solving skills and ability to think creatively when facing challenges.
- Curiosity and willingness to question existing practices and identify improvements.
- Ability to inspire a team by compellingly promoting the company's vision and purpose.
- Strong interest in business, technology, and fashion.
- Willingness to work long hours when required.
- Passion for providing excellent service.
- Must not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Represent and communicate Warby Parker's values and philosophy to customers and team members.
- Execute and improve operational activities to meet the store's financial targets and customer experience goals.
- Follow company-wide processes to maintain brand consistency.
- Manage daily scheduling and payroll for the store team.
- Coordinate store events with the Marketing team.
- Implement and create procedures to protect company inventory and assets.
- Follow and enforce risk-management and safety protocols.
- Recruit, onboard, train, and develop an engaged and effective team.
- Lead biannual performance and development reviews for each store team member.
- Model Warby Parker's core values and exemplify excellent service.
- Create an inclusive workplace by treating teammates and customers with respect.
- Attend company leadership trainings, including the annual Store Leader Summit.
Benefits
- Health, vision, and dental insurance for full-time employees.
- Life and AD&D insurance for full-time employees.
- Paid sick leave for full-time and part-time employees.
- Paid holidays for full-time employees.
- Annual vacation days for full-time employees.
- Retirement savings plan (401(k)) for full-time employees.
- Parental leave, including for non-birthing parents, for full-time employees.
- Short-term disability for full-time employees.
- Employee Stock Purchase Plan for full-time and part-time employees.
- Employee Assistance Program (EAP) for full-time and part-time employees.
- Bereavement support for full-time employees.
- Optical education reimbursement for full-time employees.
- Free eyewear for full-time and part-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
