Store Leader - The Greene

Warby Parker•Dayton, OH

10d

About The Position

Warby Parker is seeking a motivated Store Leader to build and lead a team of service-minded Managers, Opticians, and Advisors. The Store Leader is responsible for store operations and success, delivering excellent customer experiences, guiding team members toward individual performance goals, and meeting company financial targets. The role also offers opportunities to share knowledge and collaborate with peers through the annual Store Leader Summit.

Requirements

At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record as an established top performer.
Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
Clear, honest, and empathetic communication skills and the ability to make tough decisions.
Organization, entrepreneurial drive, and willingness to take calculated risks to deliver results.
Strong interpersonal skills and an upbeat, collaborative approach.
Resourcefulness and creative problem-solving skills.
Curiosity and willingness to question existing practices and identify improvements.
Ability to inspire a team by compellingly promoting the company's vision and purpose.
Strong interest in business, technology, and fashion.
Willingness to work long hours when required.
Passion for providing excellent service.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Represent and communicate Warby Parker's values and philosophy to customers and team members.
Execute and improve operational activities to meet store financial targets and customer experience goals.
Follow company-wide processes to maintain brand consistency.
Manage daily scheduling and payroll for the store team.
Coordinate store events with the Marketing team.
Implement existing procedures and create new ones to protect company inventory and assets.
Follow and enforce risk management and safety protocols.
Recruit, onboard, train, and develop team members to build an engaged and effective team.
Lead biannual performance and development reviews for each store team member.
Model Warby Parker's core values and demonstrate excellent service.
Create an inclusive workplace culture by treating teammates and customers with respect.
Attend company leadership trainings, including the annual Store Leader Summit.

Benefits

Health insurance
Vision insurance
Dental insurance
Life and AD&D insurance
Paid sick leave
Paid holidays
Vacation days
Retirement savings plan (401(k))
Parental leave
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement support
Optical Education Reimbursement
Free eyewear
Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek