Store Leader - The Greene

Warby Parker•Dayton, OH

10d

About The Position

Warby Parker is seeking a motivated Store Leader to help build its growing retail business. Also known at other brands as a Store Manager, this role is responsible for the success of the store and for leading a team of Managers, Opticians, and Advisors. The Store Leader executes and improves store operations, creates excellent customer experiences, guides the team toward individual performance goals, and meets company financial targets. The role also includes opportunities to share knowledge and collaborate with peers at the annual Store Leader Summit.

Requirements

At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record as an established top performer.
Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
Clear, honest, empathetic communication and the ability to make tough decisions.
Organization, entrepreneurial initiative, and willingness to take calculated risks to deliver results.
Strong interpersonal skills and a collaborative approach.
Resourcefulness and creative problem-solving.
Curiosity and willingness to question and improve existing practices.
Ability to inspire a team by compellingly promoting the company's vision and purpose.
Strong interest in business, technology, and fashion.
Willingness to work long hours when required.
Passion for providing excellent customer service.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Represent and communicate Warby Parker's values and philosophy to customers and team members.
Execute and improve operational activities to meet store financial targets and customer experience goals.
Follow company-wide processes to maintain brand consistency.
Manage daily scheduling and payroll for the store team.
Coordinate store events with the Marketing team.
Implement and create procedures to protect company inventory and assets.
Follow and enforce risk management and safety protocols.
Recruit, onboard, train, and develop an engaged and effective team.
Lead biannual performance and development reviews for store team members.
Model Warby Parker's core values and demonstrate excellent customer service.
Foster an inclusive workplace by treating teammates and customers with respect.
Attend company leadership trainings, including the annual Store Leader Summit.