Store Leader - The Forum Carlsbad

Warby Parker • Carlsbad, CA

20h • Onsite

About The Position

Warby Parker is seeking a motivated Store Leader to help build its growing retail business. Also known at other brands as a Store Manager, this role leads a team of Managers, Opticians, and Advisors in executing store processes and delivering excellent customer experiences. The Store Leader guides the team toward individual performance goals and company financial targets, while collaborating with peers and sharing knowledge through the annual Store Leader Summit. Previous retail management experience and strong leadership skills are important for success.

Requirements

• At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record of strong performance.
• Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
• Clear, honest, and empathetic communication skills, including the ability to make difficult decisions.
• Organized, entrepreneurial approach and willingness to take calculated risks to deliver results.
• Strong interpersonal and collaboration skills.
• Resourceful problem-solving skills and ability to think creatively when facing challenges.
• Curiosity and willingness to question existing processes and identify improvements.
• Ability to inspire a team by communicating the company’s vision and purpose.
• Strong interest in business, technology, and fashion.
• Willingness to work long hours when required.
• Passion for providing excellent customer service.
• Must not be listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Represent and communicate Warby Parker’s values and philosophy to customers and team members.
• Execute and improve store operations to meet financial targets and customer experience goals.
• Follow company-wide processes to maintain brand consistency.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with the Marketing team.
• Implement and develop procedures to protect company inventory and assets.
• Follow and enforce risk-management and safety protocols.
• Recruit, onboard, train, and develop team members to build an engaged, effective team.
• Lead biannual performance and development reviews for store team members.
• Model Warby Parker’s core values and excellent customer service.
• Foster an inclusive workplace by treating teammates and customers with respect.
• Attend company leadership trainings, including the annual Store Leader Summit.

Benefits

• For full-time employees: health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; a 401(k) retirement savings plan; parental leave, including for non-birthing parents; short-term disability; an Employee Stock Purchase Plan; Employee Assistance Program; bereavement support; optical education reimbursement; and free eyewear.
• For part-time employees: Employee Assistance Program, Employee Stock Purchase Plan, free eyewear, and paid sick leave.
• Eligible employees may receive variable compensation in addition to base salary/hourly pay.
• Non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed