Store Leader - Downtown Crown

Warby Parker•Gaithersburg, MD

5d•Onsite

About The Position

Warby Parker is seeking a motivated Store Leader to help lead its retail business. The Store Leader leads a team of Managers, Opticians, and Advisors, oversees store operations, and works to deliver excellent customer experiences and achieve individual performance goals and company financial targets. The role includes opportunities to share knowledge and collaborate with peers through the annual Store Leader Summit.

Requirements

At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record of being a top performer.
Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial goals.
Clear, honest, empathetic communication and sound decision-making.
Organized, entrepreneurial approach and willingness to take calculated risks.
Strong collaboration and interpersonal skills.
Resourceful problem-solving and out-of-the-box thinking.
Curiosity and willingness to question and improve existing practices.
Ability to inspire a team by promoting the company's vision and purpose.
Strong interest in business, technology, and fashion.
Willingness to work long hours when required.
Passion for providing excellent customer service.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Represent and communicate Warby Parker's values and philosophy to customers and team members.
Execute and improve operational activities to meet the store's financial targets and customer experience goals.
Follow company-wide processes to maintain brand consistency.
Manage daily scheduling and payroll for the store team.
Coordinate store events with the Marketing team.
Implement and create procedures to protect company inventory and assets.
Follow and enforce risk management and safety protocols.
Recruit, onboard, train, develop, and retain an engaged, effective team.
Lead biannual performance and development reviews for store team members.
Model Warby Parker's core values and demonstrate excellent service.
Promote an inclusive workplace by treating teammates and customers with respect.
Attend company leadership trainings, including the annual Store Leader Summit.