Store Leader - Downtown Crown

Warby Parker•Gaithersburg, MD

9h•$71,760 - $84,240

About The Position

Warby Parker is seeking a Store Leader to oversee store success and lead a team of Managers, Opticians, and Advisors. The role combines operational and financial leadership with creating excellent customer experiences. The Store Leader guides team members toward individual performance goals and company financial targets, supports consistent execution of company processes, and collaborates with peers through leadership training and the annual Store Leader Summit. This role is also referred to as Store Manager at other brands.

Requirements

At least 3 years of management experience at a complex, customer-focused, operationally excellent retailer, with a record as an established top performer.
Ability to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals.
Clear, honest, and empathetic communication skills, including the ability to make difficult decisions.
Organized, entrepreneurial approach and willingness to take calculated risks to deliver results.
Strong interpersonal and collaboration skills.
Resourceful problem-solving skills and ability to think creatively when facing challenges.
Curiosity and willingness to question existing practices and identify improvements.
Ability to inspire a team by communicating the company’s vision and purpose.
Strong interest in business, technology, and fashion.
Willingness to work long hours when required.
Passion for providing excellent service.
Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Represent and communicate Warby Parker’s values and philosophy to customers and team members.
Execute and improve store operations to meet financial targets and customer experience goals.
Follow company-wide processes to maintain brand consistency.
Manage daily scheduling and payroll for the store team.
Coordinate store events with the Marketing team.
Implement and develop procedures to protect company inventory and assets.
Follow and enforce risk management and safety protocols.
Recruit, onboard, train, and develop team members to build an engaged and effective team.
Lead biannual performance and development reviews for store team members.
Model Warby Parker’s core values and demonstrate excellent service.
Foster an inclusive workplace culture by treating teammates and customers with respect.
Attend company leadership trainings, including the annual Store Leader Summit.