Crown Store Supervisor

Crown Equipment Corporation•New Bremen, OH

3d•Onsite

About The Position

The Crown Store Supervisor coordinates the day-to-day operation of the Company store and supervises store employees. The role supports recruiting, hiring, training, scheduling, performance management, and employee development. It also oversees in-store and eCommerce merchandising, customer service, mail-order fulfillment, store communications and promotions, and business reporting. The position serves Company employees, customers, visitors, branches, dealers, and local residents, helping provide quality merchandise at reasonable prices and strengthen the Company brand.

Requirements

Associate degree in Business, or a high school diploma or GED and at least 6 years of related experience in lieu of a degree.
2–4 years of related experience for candidates with an Associate degree.
Ability to drive a personal vehicle for Company business and/or travel locally between Company locations, less than 20% of the workweek (under 8 hours).
Ability to perform the described physical duties, including occasionally lifting up to 50 pounds.

Nice To Haves

Experience in merchandising within Internet retailing, physical retail store operations, or a catalog/direct marketing company.
Good written and verbal communication skills.

Responsibilities

Assist with recruiting, hiring, and training store candidates and employees.
Make compensation recommendations and communicate decisions to direct reports; participate with management in complex personnel situations.
Prepare employee work schedules and coordinate and prioritize projects and workloads.
Create or revise job descriptions, rate performance, establish and track goals, and complete annual wage reviews.
Coach, mentor, and develop direct reports to prepare them for additional responsibilities.
Coordinate daily store operations and supervise store employees.
Communicate with mail-order customers as needed; process orders in the system, package and ship orders, complete related paperwork, and prepare international shipping paperwork when needed.
Order mail-order shipping supplies.
Decorate the store, display merchandise, and ensure adequate stock of clothing and specialty items.
Use social media, email, and print advertising to promote the store to the Company's branch and dealership network when appropriate.
Meet with suppliers about new products, compare products with Company needs, assess pricing and feasibility, and inspect product samples for quality.
Develop product ideas and merchandising plans for Company employees, customers, visitors, branches, and dealers, coordinating with management on marketing opportunities and customer needs.
Maintain the store website and develop eCommerce merchandising concepts and product lines.
Assist store guests and customers with questions and purchases, and answer the phone.
Create, maintain, and review store business reports; monitor the accuracy of data entry and store database data.
Perform other duties as assigned.