Store Leader

Tapestry•Barceloneta, PR

About The Position

The Store Leader leads a Kate Spade New York store to maximize productivity and profitability by building a high-performing team, elevating the service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role models brand behaviors and fosters an inclusive culture where associates can thrive as their authentic selves. The Store Leader owns store financial performance, develops and motivates talent, and ensures that the customer experience, visual presentation, and operational standards reflect Kate Spade New York’s brand. The position collaborates with leadership and cross-functional partners to deliver business results and maintain compliance with company policies and safety standards.

Requirements

At least 3 years of store leadership experience in retail or service.
Proven sales leadership, coaching and development, stakeholder management, communication, conflict mediation, and time management skills.
Ability to make data-driven decisions.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Familiarity with CRM and clienteling tools.
Social media literacy and understanding of live and virtual selling trends.
Ability to work in a fast-paced environment.
Strong English language proficiency.
Ability to work a flexible schedule, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Luxury or premium retail experience.

Responsibilities

Model service behaviors and selling standards, and coach associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including CRM and client book usage, proactive outreach, thank-you follow-ups, and KPIs such as conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS.
Empower the team to resolve customer issues and use social selling programs, including live stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, motivate, and develop a high-performing team aligned with brand values.
Set goals, conduct ongoing coaching and performance management, hold regular check-ins and annual evaluations, recognize strong performance, and address underperformance with development plans.
Build bench strength and foster an inclusive, equitable, and diverse culture.
Forecast, plan, and deliver against store sales and productivity goals; analyze reports and business trends and implement action plans.
Collaborate with leadership and visual, operations, HR, merchandising, and marketing partners to execute business strategies.
Communicate the brand’s aesthetic, philosophy, and lifestyle to team members and clients.
Ensure visual directives and store maintenance standards are followed, with compelling brand-right displays and windows.
Oversee opening and closing routines, cash handling, bank deposits, facility security, and other operational procedures.
Manage scheduling and payroll within budget to maintain appropriate sales floor coverage.
Protect inventory integrity by ensuring accurate markdown, transfer, damage, shipping, and receiving processes.
Ensure compliance with loss prevention, safety, and company policy standards; lead regular store meetings.
Use Microsoft Office and CRM systems for reporting, communication, and operational tasks.
Meet a flexible schedule that may include nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Regularly lift at least 25 pounds, occasionally lift up to 50 pounds, and climb, bend, kneel, and maneuver around the sales floor and stockroom.