Store Leader

Tapestry•Castle Rock, CO

About The Position

The Store Leader leads a Kate Spade New York store to maximize productivity and profitability by building a high-performing team, elevating the service environment, and driving results through clienteling, omni-channel sales, and operational excellence. The role sets the tone, models brand behaviors, and cultivates an inclusive culture in which associates can thrive as their authentic selves. The Store Leader owns store financial performance, forecasts and plans to meet sales and productivity goals, analyzes business trends, and implements action plans. The role develops and manages the team, delivers a premium client experience, ensures brand-right visual presentation and store maintenance, and oversees operational procedures, compliance, inventory integrity, scheduling, and payroll.

Requirements

At least 3 years of store leadership experience in retail or service.
Proven sales leadership, coaching and development, stakeholder management, communication, conflict mediation, time management, and data-driven decision-making skills.
Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Familiarity with CRM and clienteling tools.
Social media literacy and understanding of live and virtual selling trends.
Ability to work in a fast-paced environment.
Strong English language proficiency.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays (for EU).
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Luxury or premium retail experience.

Responsibilities

Model Kate Spade New York service behaviors and selling standards, coaching associates in real time to deliver a premium client experience.
Drive clienteling and omni-channel strategies, including consistent CRM and client-book use, proactive outreach, thank-you follow-ups, and performance against KPIs such as conversion, AOV, UPT, virtual appointments, ship-from-store, and BOPIS.
Empower the team to resolve customer issues promptly and use social-selling programs, including live-stream shopping where applicable.
Collect and share customer feedback and product insights with leadership.
Recruit, onboard, train, motivate, and develop a high-performing team that reflects brand values.
Set clear goals, provide ongoing coaching and performance management, conduct regular check-ins and annual evaluations, recognize strong performance, and address underperformance with development plans.
Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
Own store financial performance by forecasting, planning, and delivering against sales and productivity goals.
Analyze selling reports and business trends to identify opportunities and implement action plans.
Collaborate with leadership and cross-functional partners, including visual, operations, HR, merchandising, and marketing, to execute strategies.
Communicate the brand’s aesthetic, philosophy, and lifestyle to team members and clients.
Execute visual directives consistently and uphold store maintenance standards, creating compelling brand-right displays and windows.
Oversee opening and closing routines, cash handling, bank deposits, and facility security.
Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
Ensure compliance with loss prevention, safety, and policy standards, and lead regular store meetings.
Use Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.